if this is an emergency, press one now...

So, I tried, per the request of the pediatrician's office, to contact our insurance company this morning to confirm that Eden will be covered for her "Kindergarten" physical. The nurses warned me if she is not, it is a VERY expensive visit. Since we cannot handle "very expensive", I called to find out.

{photo credit}

Take note, moms. When calling a company with an automated menu, it WILL pick up on every word you speak. Here is how I know:

Me (in the kitchen during breakfast): "Guys, I need to make an important phone call about Eden's doctor appointment. Please be quiet until I get off of the phone, okay?"
Kids: "Okay!"
Automated Message: "Welcome to Blue Cross Blue Shield of Tennessee. If this is an emergency, press"---
Me (to kids giggling and playing with cinnamon rolls): "Guys! Shhh! I can't hear"...
Automated Message: "You stated that this is an emergency. If this is an emergency stay on the line until"---
Me: "NO!"
Automated Message: "Main menu. For English press one. For Spanish"..
Eden: "Why did you yell 'no'?"
Me: "I'm sorry, I was talking to the phone"..
Automated Message: "Para espanol"...
Me: "No!!"
Automated Message: "You selected 'Obtain A New Copy of EOB Card"--
Me: "No, I didn't"..
Eden: "You didn't what?"
Automated Message: "If this is correct, press one or say 'yes' now"...
Me: "This is not correct".
August: "Why?"
Automated Message: "Main menu. If this is an emergency, press one or stay on the line for further options".
Me (whispering, in a corner next to the trash can): Nooobody speak"...
Live Human Being: "Thank you for calling Blue Cross Blue Shield this is Sandy how can I help you?"
Me: "This is not an emergency".
Live Human Being: "Okay. The deductible for a visit to the ER for your current plan is"...
Me: "No, this isn't an emergency. I just need to see if my daughter will be covered for her checkup".
Live Human Being: "Let me check, please hold" (80s ballad about unrequited love begins). "Ma'am"?
Me: (still hunched in corner next to trash can): "Yes?"
Live Human Being: "She's covered. Thank you for calling Blue Cross Blue Shield. Have a great day".

Kids, what did we learn today?

1. I have no idea what was so funny about the cinnamon rolls.

2. I need to clean the floor surrounding our trash can. 

3. So, so thankful this was not actually an emergency. 

4. She's covered under insurance. I think...

(Missed today's daily photo? Click here.)